Returns

Returns & Refunds Policy

Last Updated: 31 May 2026

Thank you for shopping with Inkosi Glow. We want you to be satisfied with your purchase. Please read our Returns & Refunds Policy carefully before placing an order.

Digital Products (Ebooks & Downloadable Content)

Due to the nature of digital products, all ebook, guide, PDF, and downloadable product sales are final.

Once a digital product has been purchased and delivered, we are unable to offer refunds, exchanges, or cancellations.

If you experience any issues accessing your digital product, please contact us at inkosiglow@gmail.com and we will gladly assist you.

Skincare Products

We accept returns for eligible skincare products within 14 days of delivery.

To qualify for a return:

  • The product must be unopened, unused, and in its original packaging.

  • The product must be in resalable condition.

  • Proof of purchase is required.

For hygiene and safety reasons, we cannot accept returns on:

  • Opened skincare products

  • Used skincare products

  • Products damaged due to misuse

  • Products purchased on clearance or marked as non-returnable

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will review your claim and, where appropriate, provide a replacement, store credit, or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged

  • The item is defective

We recommend using a tracked shipping service when returning products.

Allergic Reactions & Skin Sensitivities

Individual skin reactions may vary.

We encourage customers to review product ingredients carefully and perform a patch test before full application.

Refunds or returns cannot be granted based solely on personal skin reactions, allergies, or sensitivities unless required by applicable consumer protection laws.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: inkosiglow@gmail.com

Business Name: Inkosi Glow

Response Time: Within 1–2 business days