FAQ's

How long does shipping take?

We ship all orders using Aramex Store-to-Door. Delivery typically takes 8–11 business days after your order has been processed and dispatched.

Which courier do you use?

We use Aramex Store-to-Door, one of South Africa's trusted courier services, to ensure your order is delivered safely and reliably.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email so you can follow your package's journey through the Aramex tracking system.

Why does shipping take 8–11 business days?

We carefully process, pack, and quality-check every order before dispatch. Delivery times may vary depending on your location, courier operations, weekends, public holidays, and peak shopping periods.

Do you ship nationwide?

Yes! We deliver throughout South Africa using Aramex Store-to-Door.

What happens if I enter the wrong delivery address?

Please contact us immediately if you notice an error in your shipping address. Once an order has been dispatched, we may not be able to make changes to the delivery details.

My order shows as delivered, but I haven't received it.

Please contact us within 48 hours of the delivery notification. We will work with Aramex to investigate the issue and help resolve it as quickly as possible.